Last Updated: January 2026

  • Company Name: 21 Shagun
  • Website: www.21shagun.in
  • Location: Shop No. 5, 1st Floor, Plot No. 47 Marudhar Kesari Nagar, Shobhawaton ki Dhani, Jodhpur, Rajasthan 342008

At 21 Shagun, we strive to deliver the beauty and tradition of Rajasthan to your doorstep. This Shipping Policy outlines how we handle the delivery of your precious wedding accessories, from Bridal Poshak and Safas to delicate ritual items and decorations.

1. Shipping Areas and Delivery Timelines

We are proud to ship our authentic Rajasthani wedding accessories across India. Our delivery timelines are estimates and begin once your order is confirmed and processed.

  • Standard Shipping: Orders are typically processed within 2-3 business days and delivered within 7-10 business days from the dispatch date.
  • Express Shipping: For urgent needs, we offer an express option (subject to availability and product type). Please contact our customer service at Call / Whatsapp - +91 86197 57644 or mail at info@21shagun.in to check availability and cost before placing your order.
  • Offline Store Pickup: You are welcome to purchase directly from our store in Jodhpur, Rajasthan. We also offer a "Buy Online, Pickup In-Store" option for local customers. Please indicate your preference at checkout or contact us to arrange this.

Delivery times may vary during festive seasons, for custom-made items (like specific Bridal wear) or due to factors beyond our control such as logistics delays or unforeseen circumstances.

2. Shipping Costs

Shipping costs are calculated at checkout based on your delivery location, the size/weight of your order (e.g., a large decoration set vs. a jewelry box), and the selected delivery speed. The exact amount will be displayed before you finalize your payment.

3. Order Processing and Tracking

  • Once your order is placed and payment is confirmed, you will receive an order confirmation email.
  • When your order is packed and handed over to our logistics partner, we will send you a shipping confirmation email containing your tracking number and a link to track your shipment.
  • For delicate items like jewelry, Hath-Phool, or decorative items, we take special care in packaging to ensure they reach you safely.

4. Delivery Details

  • Please ensure your shipping address is complete and accurate at the time of checkout. We are not responsible for delays or non-delivery due to incorrect addresses provided by the customer.
  • Our logistics partners will typically attempt delivery once. If you are unavailable, they may leave a notification for you to reschedule or pick up the parcel from a local facility.
  • Some areas (remote pin codes, certain gated communities, etc.) may require additional delivery time or have service restrictions, which will be communicated if applicable.

5. Damaged or Lost Shipments

Your satisfaction is paramount to us.

  • Damaged Package: Please inspect your package upon delivery. If the outer packaging is significantly damaged, you have the right to refuse acceptance. If you accept the package and find the contents damaged, please contact us at Call / WhatsApp +91 86197 57644 or email at info@21shagun.in within 48 hours of delivery with clear photographs of the damaged product and packaging. We will guide you through the next steps for a replacement or refund.
  • Lost Shipment: If your tracking information shows no movement for an unusually long time or indicates the package is lost, please contact us. We will initiate an investigation with the courier company and work towards a resolution.

6. International Shipping

Currently, we primarily serve customers within India. For international shipping inquiries, please contact us directly at Call / WhatsApp +91 86197 57644 or email info@21shagun.in before placing an order, so we can provide you with specific shipping options and costs.

7. Contact Us for Shipping Inquiries

For any questions regarding your order's shipment, delivery status, or any other shipping-related concerns, please reach out to our customer support team:

21 Shagun - Rajasthani Wedding Accessories Shop

Call / WhatsApp: +91 86197 57644

Email: info@21shagun.in

Website: www.21shagun.in

Address: Shop No. 5, 1st Floor, Plot No. 47 Marudhar Kesari Nagar, Shobhawaton ki Dhani, Jodhpur, Rajasthan 342008

We thank you for choosing 21 Shagun and entrusting us with a part of your special celebrations.

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